Ask Lucy

Ask Lucy (Q & A)

Is Creature Comforts Pet Sitting of Seattle insured and bonded?

Yes, Creature Comforts Pet Sitting of Seattle is insured and bonded through State Farm Insurance Companies. All of our pet sitters are insured, bonded, and have undergone a background check.

What area does Creature Comforts Pet Sitting of Seattle service?

We are centrally located in the Ballard neighborhood of Seattle.  We currently service Ballard, Northgate, Fremont, Phinney Ridge, Greenwood, Magnolia, Queen Anne, Wallingford, and parts of Greenlake.  We do NOT currently service Belltown, South Lake Union, downtown Seattle, First Hill, UDistrict, Ravenna, Wedgewood, Shoreline, Madison Park, Eastlake, Georgetown, West Seattle, Capitol Hill, Beacon Hill, Columbia City, and Madrona.   

Does Creature Comforts Pet Sitting of Seattle offer emergency vet transport?

Yes, to the veterinarian of your choice, which you will indicate on the forms provided before services begin.

Is Creature Comforts Pet Sitting of Seattle First Aid/CPR certified?

Yes, we are First Aid/CPR certified by the American Red Cross

What payment options do I have?

Cash, check, money order, cashiers check, or debit card through Square Cash.

What is your payment policy?  Gratuities?

Payment for new clients is required at the consultation. If paying by check, we will collect payment at consultation, but we request that check be dated for first day of service. If paying by cash, cash can be left on the counter before our first visit. Current clients can leave payment on counter, unless other arrangements have been made.  We also take debit cards through Square Cash.  Payment link will be emailed two days before start of trip, just click the link and type in your information.  Gratuities are never expected and always appreciated.  If you feel we do/did a great job with your furry loved ones, feel free to leave us a gratuity.

Why choose Creature Comforts Pet Sitting of Seattle over a kennel?

When you leave a pet in a kennel, they are in unfamiliar surroundings and a different routine from what they are used to. Having a professional pet sitter allows them to stay in the comforts of home, have the same routine, and not experience any unnecessary anxiety over being away from home. Also, Creature Comforts Pet Sitting of Seattle provides mail and newspaper services, which can deter potential burglars. If you choose a pet sitting company in Seattle, WA that is not insured/bonded, you run the risk of being liable for any trouble that might occur during their pet sitting appointments.

Does Creature Comforts Pet Sitting of Seattle do any social networking?

Yes, Creature Comforts Pet Sitting of Seattle is on Facebook, Google+, YouTube, and we have a Blog.

How is Creature Comforts Pet Sitting of Seattle different from other pet sitting companies?

We differentiate ourselves through price, service, and personal touch. You will always be able to talk to the owner, where at other companies, you may only be able to talk to an office manager. Creature Comforts Pet Sitting of Seattle can also post videos of your furry loved ones on our YouTube channel, so you can see your pets while you are away!. Click here to view videos.

Who will be doing the pet sitting?

We make every effort to try and ensure that the person that does your initial consultation will be the sitter who is in your home. All of our sitters are insured, bonded, and have gone through a background check. Due to increased/high demand over the holidays, bookings are scheduled on a first come/first served basis. If you have a different sitter than the one that did the initial consultation, please know that our sitters are all given background checks, and are insured and bonded under Creature Comforts Pet Sitting of Seattle. If there is a conflict and your primary sitter is unable to do all of the visits, that will be brought up at the consultation or before, that way the client is aware of the conflict.

How much notice do I need to provide?

While obviously we would like to have as much notice as possible, we do realize that things come up that are unexpected. Prospective clients that need service are required to give 72 hours notice, due to the fact that we will need to do an initial consultation. In case of emergency, if less than 72 hours notice is given, there will be a $10 charge. Current clients need to give 48 hours notice, less notice will result in a $10 charge.

What is our cancellation policy?

Creature Comforts Pet Sitting of Seattle requires a minimum 4 days’ advance notice for cancellation of any scheduled cat care service. Failure to provide 4 days’ notice will result in a cancellation fee of no less than 50% of the invoice for the cancelled service.
Failure to provide 24 hours advance notice for cancellation of any scheduled service will result in a cancellation fee equal to 100% of the invoice of the scheduled service.
Returning home early is the same as a last minute cancellation and is charged at 100% of the original scheduled service.
Holidays are our peak service periods. Any cancellation with less than 7 days notice will result in a cancellation fee of no less than 50% of the invoice for the scheduled pet care. These holidays include New Year’s Eve, New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.

Does Creature Comforts update us on visits?

Yes, Creature Comforts Pet Sitting of Seattle can call, text, email, and/or send picture messages updating you about the visits. You are also welcome to call or email us anytime to ask about your pets.

Does Creature Comforts Pet Sitting of Seattle sit for other animals?

Yes, Creature Comforts will also sit for rabbits, fish, birds, and reptiles.